Shipping & Delivery Policy
At https://dinemetrics.app, we provide software-as-a-service (SaaS) solutions for restaurant management. In certain cases, we may also supply physical hardware such as payment terminals, tablets, iPads, kiosks, or other related devices.
This policy explains how digital services and physical products (if applicable) are delivered.
1. Digital Service Delivery
All subscriptions and software services offered by Dinemetrics are digital and cloud-based.
- No physical shipment is required for access to the Dinemetrics platform.
- Upon successful payment, access to the subscribed services is enabled electronically.
- A confirmation email containing billing details and/or invoice information is sent after successful payment.
2. Access & Account Activation
- Users can access the Dinemetrics platform using their registered account credentials.
- Access is typically available immediately after payment confirmation.
- In rare cases where access is delayed due to technical issues, users may contact support for assistance at [email protected].
3. Physical Hardware Delivery (If Applicable)
From time to time, Dinemetrics may offer or supply physical hardware, including but not limited to payment terminals, tablets, kiosks, printers, or related equipment.
- Availability, specifications, pricing, and delivery timelines for such hardware will be communicated separately at the time of order or in the applicable Agreement.
- Hardware delivery timelines may vary depending on product availability, destination, logistics partners, and regulatory requirements.
- Shipping costs, taxes, customs duties, and other applicable charges (if any) will be specified prior to order confirmation unless stated otherwise.
4. Shipping Timelines & Risk
- Estimated delivery timelines for physical hardware are indicative only and not binding.
- Risk of loss or damage to physical goods transfers to the customer in accordance with the applicable Terms & Conditions.
- Customers are responsible for inspecting hardware upon delivery and reporting any visible damage or discrepancies within a reasonable time.
5. Delays & Force Majeure
Dinemetrics shall not be liable for delivery delays caused by factors beyond its reasonable control, including but not limited to logistics disruptions, customs delays, supplier issues, force majeure events, or regulatory restrictions.
6. Refunds, Returns & Cancellations
Digital subscriptions are governed by our Refund & Cancellation Policy. Refunds, returns, or replacements for physical hardware (if supplied) are subject to the terms communicated at the time of sale and the applicable provisions of our Terms & Conditions. Certain hardware items may be non-returnable once delivered, except where required by applicable law or in cases of verified defects.
Refund & Cancellation Policy: Refusions- & Annulleringspolitik
Terms & Conditions: Vilkår & Betingelser
7. Customer Support
For questions related to digital access, hardware delivery, shipping status, or payment confirmation, please contact:
